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Frequently asked U.S. passport questions

Customer Support

Check out our FAQ to see the most recurring questions about passport renewals!
How does MyExpatPassport work? What do I need to get started?


Getting Started

How can you issue U.S. passports?

We don't. Your U.S. passport will be issued by the U.S. State department and sent to you from the U.S. Embassy.

What does MyExpatPassport do?

Great question! MyExpatPassport acts as a go-between yourself and the U.S. Embassy.

You answer a few questions on the web to determine if we can help you or not - in some cases, you will be required to show up in person at the U.S. Embassy to apply for your U.S. passport. In those cases, there's obviously no fee to us paid.

If we can help you, you fill out the passport application, get the photo done and send everything, including your old passport, to us. We check for completeness and any other issues that may exist and will let you know what needs to be done to resolve those issues.

Once everything is in order, we prepare your application for the embassy, including the envelope with the return address, the right postage and so on. Then we take your documents to the U.S. Embassy, pay the applicable fees and inform you accordingly.

How long will it take?

It depends a little: If you order a U.S passport card in addition to a standard U.S. passport, it will take a few extra days. Also, if there's a U.S. holiday, the Embassy will be closed, adding an extra day.

But, broadly speaking and for passport books only: Once your documents arrive at our place, we check if they're complete. We typically deliver the passports coming in twice a week. Then it will take about  8 business days for the US consulate to send your U.S. passport to you and arrive at your place. You should get an email notification once it's mailed.

Whyt is the benefit of using MyExpatPassport?

Excellent question!

We save you a trip to the U.S. embassy (which can be a day-trip, depending on where you live), we make sure that your documents are in order before passing them on to the U.S. embassy, and you can pay us through a multitude of online payment options and not with a paper check. 🙂

What is MyExpatTaxes? You're mentioning it on the site.

MyExpatTaxes is a solution for US expats to file their US taxes online. The app guides you through the tax return process smoothly and efficiently. You sign in, answer a limited amount of questions that are relevant for your return, confirm the results and calculations and submit!

Yes, your tax return can be really that easy!

Taxes ✓ (without a major dent in your wallet)


How much does this cost?

The total fee is €149.

Of that, €105 is the fee for your passport at the embassy. Then there's the postage and envelope for your new U.S. passport to be sent to you. The rest is our handling fee.

Small caveat: If you order a U.S. passport card as well, it will be an extra €29, which will completely cover the fee at the embassy.

Can't I just send my application directly to the Embassy?

Mailing a passport application to the U.S. embassy is possible - but you'll have to include a check in the envelope to pay for the applicable fees.

You can also go to the nearest embassy and submit your application in person, then you can either pay by credit card or in cash. In some cases, we're not able to submit your application on your behalf and you'll have to visit the U.S. embassy yourself.


Where can I find your office?

We're situated in Vienna, in the fourth district.

I'm in Germany. Can I still use your services?

Yes! You'll need to send your old U.S. passport to Vienna, and we will deliver it to the U.S. Embassy in Vienna. There is no requirement for you to renew your U.S. passport at the embassy closest to you.

You say you work with the U.S. Embassy in Vienna. Can I confirm this?

Of course you can!

We're listed on the U.S. embassy's site as a mail courier partner:

If you'd like to inquire about us with them further, you can find the contact details right here:

I'm neither in Germany nor Austria. Can I still use you?

Right now, we're only offering our passport services to U.S. citizens in Germany and Austria. If you're interested, you can send us an email and we'll be happy to inquire further!

We do offer our U.S. tax support software, MyExpatTaxes, globally, though! 🙂

Is there a way I can get in touch with you?

Sure! Send us an email to!

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