At first, I was a little worried about relinquishing my passport to a third party to get it renewed. However, once the American Embassy in Vienna recommended MyExpatPassport, I decided to use their services, and my experience couldn’t have been easier or smoother.
You simply fill out an online form and then mail in your passport, and within a couple of weeks, your new passport arrives. Throughout the process, you are updated on the status of your passport. MyExpatPassport alerts you when they have received your old passport, and they also inform you when your new passport is prepared. Then, once the Embassy actually mails the passport, the Österreichische Post sends you a tracking number, so you know exactly where it is until it arrives.
I highly recommend this service – it is vastly easier than traveling to Vienna to apply in person.